Refund policy

If something isn't right, we want it sorted quickly and without a fight. Here is how returns work at Tarrant & Co.

30-day returns

  • Return window: 30 days from the day your order arrives.
  • Condition: items must be unused and in original condition, with all packaging, tags and accessories included.
  • Restocking fee: none. We never charge one.
  • Support: our team handles the process with you from start to finish.

Who pays return shipping

Damaged, defective or incorrect items — we pay. If a product arrives faulty, damaged by the carrier, or simply isn't what you ordered, the return costs you nothing and we cover the original shipping too.

Change of mind — you pay. If the item doesn't suit, doesn't fit, or you no longer want it, the return shipping cost is yours. Original shipping charges are not refunded.

How to return an item

  1. Get in touch. Email info@tarrantandco.com with your order number and the reason for the return. We reply within one business day with a return authorisation and the correct address.
  2. Pack it properly. Repack the item securely in its original packaging with all tags, accessories and documentation included.
  3. Send it back. Ship using the instructions in your authorisation email. Please do not post anything back before you have that email — parcels arriving without an authorisation cannot be matched to an order.

Refunds

Inspection. Once your return reaches us we check the item against the criteria above and email you to confirm the outcome.

Timing. After approval your refund is processed to the original payment method. It typically takes up to 7 business days to appear, depending on your bank or payment provider.

Exchanges

Want a different size, colour or product instead? Email us within the same 30-day window with your order number and what you would prefer, and we will arrange it subject to availability.

Cancelling an order

Orders can be cancelled free of charge within 24 hours of payment, provided they have not yet shipped. Email us with your order number as soon as you can. After dispatch, the order has to be handled as a return.

Damaged or faulty on arrival

Contact us within 7 days of delivery with your order number and photographs of the problem. We will arrange a replacement or a full refund at no cost to you, return shipping included.

Non-returnable items

For hygiene and safety reasons a small number of products cannot be returned. Where this applies, it is stated clearly on the product page before you buy.

Questions

Common questions are answered on our FAQ page. Anything else, reach us using the details below.

Contact Information

Store Name: Tarrant & Co
Address: 19 Meridian Rd, Edison, NJ 08820, United States
Email: info@tarrantandco.com
Phone: +1 623 279 9075
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
Response Time: We aim to reply within 1 business day.