Payment Policy

How payment works at Tarrant & Co — what we accept, when you're charged, and how your details are protected.

Accepted payment methods

We accept the following at checkout:

• Visa
• Mastercard
• Shop Pay
• Apple Pay
• Google Pay

All prices on this store are listed and charged in US dollars (USD).

When you are charged

Payment is authorised and captured in full at the time you place your order. You will see a charge from Tarrant & Co on your statement. If a payment is declined by your bank or card issuer, the order will not be created and no goods will be reserved.

If an order is cancelled before dispatch, the charge is refunded to the original payment method.

Payment security

Checkout is processed by Shopify over an encrypted SSL connection. Card details are handled directly by the payment processor and are never seen or stored on our servers.

Shopify is certified Level 1 PCI DSS compliant, the highest level of certification available in the payment card industry. We hold no card numbers, expiry dates or security codes at any point.

Order verification

Some orders are held for manual review as a routine fraud-prevention measure. If yours is selected, we may email you to confirm details before dispatch. This normally adds no more than one business day.

We reserve the right to cancel and refund any order we cannot verify. Where an order is cancelled this way, the full amount is returned to the original payment method.

Pricing and errors

Prices are subject to change without notice. In the rare event a product is listed at an incorrect price, we reserve the right to cancel the order and issue a full refund rather than fulfil it at the erroneous price. You will be contacted before any such cancellation.

Refunds

Refunds are issued to the original payment method only. Once a refund is approved, it typically takes up to 7 business days to appear on your statement, depending on your bank or payment provider. Full details are in our Refund & Return Policy.

Chargebacks

If you believe a charge is incorrect, please contact us before opening a dispute with your bank. Most issues — a delayed parcel, a duplicate charge, an unrecognised statement descriptor — are resolved by email within a day. We respond to every enquiry within 24 hours.